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Workshop on Mail Management

Course: Workshop on Mail Management

Target level of participants: Gr. ‘B’, JTS, STS Officers

Context: The Department proposes to re-organize the Mail Management System to improve efficiency. A comprehensive re-designing from Mail collection to delivery is proposed to regain the trust of customers. Work processes are being transformed in Mail Offices especially Speed Post Centers. Managing the processes related to physical delivery of letters, parcels etc. is the core function of the Department of Posts. Divisional Heads in both RMS and Postal Divisions need to understand their role and functions in this transforming scenario so that they can effectively run mail operations.


(i) Explain the new processes envisaged in mail processing/ collection, sorting, routing, transmission and delivery and the best practices related to each; during implementation of the project.

(ii) Explain the extension of the mail chain in terms of pre mailing and post delivery activities, the business opportunities arising out of it and possible role of Department of Posts;

(iii) Acquire essential managerial skills required for better mail management/ Marketing and Monitoring of the initiatives taken for development of Speed Post and Logistics.

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